COVID-19 Update

COVID-19: Stay Alert

From 4th July 2020 Rose & Crown Camping Site and Bar & Restaurant will be open for all leisure activities including vacations and dining out.

IMPORTANT: Guests travelling from areas affected by the Leicester Local Lockdown should not travel to Rose & Crown Camping Site or Bar & Restaurant until the restrictions are lifted. Our team will be contacting any guests who are affected to rearrange their stays. To check if you are affected please refer to Leicestershire County Council.

We are still offering accommodation for key workers, who are working in the local area and require somewhere to stay whilst working away from home. Please call 01406 426085 or Contact Us for more information.

COVID-19 has had a major impact on all our lives and as a business has required us to introduce numerous changes to how we operate in order for guests to visit and enjoy their stay safely. 

All guests to our Camping Site or Bar & Restaurant must ensure that they and their group adhere to social distancing guidelines and regularly wash and sanitise their hands. This means that you are expected to keep your distance from all other guests but can still enjoy your stay and sleep in the same accommodation with members of your own household.

We will be collecting names and contact details of all guests visiting our site to assist HM Government’s Contact Tracing, should any guests subsequently test positive for COVID-19. 

We only require the contact details from one person in a group, and only need your name and phone number. We’re possible we will take this from our booking system if you are staying at Rose & Crown Caravan and Camping.

FAQ

We have put this handy FAQ together for the most common questions we have been asked, but please do read our full update.

When will Rose & Crown Camping Site Open?

In line with HM Government’s guidance the anticipated date for the camping site to reopen is 4th July 2020.

How can I book my stay?

You can book directly through our website, social media or call 01406 426085.

What happens if you need to close due to another lockdown?

For any future local or national lockdowns caused by an increase in COVID-19 cases, guests will be offered a deposit refund or credit against a future booking should Rose & Crown Caravan and Camping have to close. 

Please see our COVID-19 Special Provisions for further information and conditions. 

When will Rose & Crown Bar & Restaurant Open?

In line with HM Government’s guidance the anticipated date for the bar and restaurant to reopen is 4th July 2020.

What social distancing measures are you putting in place?

Rose & Crown Camping is situated on a large 6 acre site that provides ample space to facilitate social distancing. In addition we have reduced the number of pitches available for booking to enable guests to be spaced out across our site.

All seating inside Rose & Crown and across our patio spaces have been appropriately spaced out and all guests must remain seated inside, other than visiting the toilets, ordering or collecting refreshments.

We will be operating a dedicated telephone ordering system for food and refreshments, and encourage all guests to use this facility instead of queuing at either of the bars. To place an order please call 01406 709613.

We have erected prominent signage to remind guests to keep their distance from others outside of their household.

A queuing system will be in place within the Rose & Crown Bar and Restaurant and a dedicated waiting line for picking up refreshments.

What are you doing to increase hygiene on site?

We have increased the frequency of cleaning across our site to ensure that all facilities and our accommodation are regularly disinfected between use.

We’ve install hand washing and sanitising facilities across our facilities to encourage regular hand washing and sanitising.

All used glasses, plates and crockery should be left at designated drop off points to be collected and cleaned by our team.

Menus will be laminated and disinfected between use.

All main doors to our Shower and Toilet facilities will be propped open to minimise the need to touch push plates and door handles.

What facilities will be open?

For guest at Rose & Crown Camping Site our Shower and Toilet facilities, chemical disposal point and washing up point will be open for use.

For guests to Rose & Crown Bar & Restaurant, both the bar and restaurant will be open but we will be increasing the amount of outside catering such as BBQ available to encourage guests to use our outside covered patio instead of the limited space we have inside.

Our Children’s Playground and Outdoor Gymnasium will be open.

Our Games Room will remain closed for the foreseeable future.

Will the Swimming Pool and Hot Tub be open?

Our swimming pool and hot tub will be open to guests staying on our Camping Site only. We are operating separate timed slots for both the swimming pool and hot tub that can be booked in advanced or on the day subject to availability. A maximum of one slot per day can be booked in advanced.

Slots will be 25 minutes long with a 5 minute interval between slots to enable our team to disinfect the walkways and seating.

Only members of the same household or “bubble” may enter the swimming pool or hot tub at the same time, providing they are included in your booked slot.

To book a time slot for either the Swimming pool or the Hot Tub please call 01406 709613 or speak to a member of our team at the bar.


Rose & Crown Camping Site

Arrival

At Rose & Crown Camping Site we want to keep everyone on our site safe, so please do not travel if you are feeling unwell or are displaying any symptoms of COVID-19. 

On arrival you should report to the Rose & Crown Bar and Restaurant, where a member of our team will greet you and direct you to your pitch or Static Caravan/Tourer. Keys for all our Static Caravans and Tourers will already be in the unit. 

A queuing system will be in place within the Rose & Crown Bar and Restaurant as well as prominent signage to help maintain social distancing guidelines. 

We are still accepting cash payments for all bookings but highly recommend payment prior to arrival by logging into your customer account or calling 01406 426085 where we can take a secure payment.

If your stay is less than 40 days away from the day you book you will be offered the ability to pay your balance in full online or by telephone.

If your stay is over 40 days away from the day you book you will be offered the ability to pay a deposit or the full amount. You will then receive a balance due reminder for the remaining balance at least 35 days before your arrival and this balance must be paid at least 21 days before you arrive.

Facilities and Our Site

To help us all keep safe and secure we have erected prominent signage that helps remind guests to maintain social distancing guidelines. 

We have reduced the number of camping pitches available to ensure adequate distance between guests. 

All main doors to our shower and toilet facilities will be propped open to minimise the need to touch push plates and door handles, as well as keeping the area well ventilated. 

Our shower and toilet facilities will have an increased cleaning schedule to ensure that all facilities are disinfected regularly throughout the day. 

We have introduced new hand washing and sanitising stations outside our shower and toilet facilities to encourage guests to wash their hands before entering either facility. 

All our team members will be wearing uniform to enable guests to identify our team and report any problems throughout their stay. 

Across our site there will be additional hand sanitiser zones and we encourage all guests to make use of before and after using our facilities including the children’s playground and outdoor gymnasium.  

Cancellations and Refunds

For any future local or national lockdowns caused by an increase in COVID-19 cases, guests will be offered a deposit refund or credit against a future booking should Rose & Crown Caravan and Camping have to close. 

Please see our COVID-19 Special Provisions for further information and conditions. 

Rose & Crown Bar and Restaurant

The Rose & Crown Bar and Restaurant will be open for food and refreshments, with an increase in outdoor catering available.

All seating has been appropriately spaced inside the Rose & Crown and across the patio spaces. All guests wishing to dine or drink within the Rose & Crown must remain seated, other than visiting the toilets, ordering at the bar or collecting refreshments.

Our Main and Rear Bars have been fitted with screens to protect our team and guests, and a waiting section has been marked out for the collection of orders. When ordering at the bar please only send one member of your group to order and queue. The rest of the group should remain seated. 

We are still accepting cash payments but highly recommend using payment cards where possible to purchase your food and refreshments.

We will be operating a dedicated telephone ordering system for food and refreshments, and encourage all guests to use this facility instead of queuing at either of the bars. To place an order please call 01406 709613.

All used glasses should be left at the designated drop off zones, where they will be collected and cleaned by our team. 

All our menus will be laminated and disinfected between uses. 

We will be operating an increased cleaning schedule across the Bar and Restaurant and Patio.

Our Games Room and the pool table in our Rear Bar will not be open. 

Swimming Pool

Our Swimming Pool and Hot Tub will be open for guests staying on our camping site to use throughout their stay. 

We are operating a 25 minute pre-booked slot with 5 minutes between each slot to allow for our team to clean the changing areas and walkways.

To book a time slot for either the Swimming pool or the Hot Tub please call 01406 709613 or speak to a member of our team at the Bar.

All members of the same household are permitted to enter the swimming pool at the same time, providing they have booked a slot. 

Please arrive promptly at the start of your time slot as time in the pool cannot be extended.