COVID Safety

THE SAFETY AND WELL-BEING OF OUR TEAM AND GUESTS IS OUR TOP PRIORITY

Rose & Crown Camping Site and Bar & Restaurant remains open for all leisure activities including vacations and dining out. Things may be a little unusual for the time being and as a business it has required us to introduce numerous changes to how we operate in order for guests to visit and enjoy their stay safely. 

It is mandatory to wear a face covering when moving around our bar and restaurant. It is not necessary to wear a mask when seated at your table.

We ask all our guests to be respectful of others and keep their distance when they visit us.

We’ve installed hand washing and sanitising facilities across our site to encourage regular hand washing and sanitising.

We’re encouraging contactless payments to avoid handling cash. The contactless limit for card payments has been increased to £45. You can use Apple and Google Pay too.
Cash is still accepted.

We are only able to accept groups up to 6 people which includes children and infants. We operate on a strict table service basis. Guests are not permitted to order or wait at bar areas. Our team members will take your order at your table.

Our Bar and Restaurant will close at 10 pm every night with last orders for food at 8 pm and drinks at 9:30 pm.


Frequently Asked Questions

We have put this handy FAQ together which should explain how our changes affect your visit and stay at Rose & Crown. These changes ensure we can meet the current advice from the UK Government to keep our team and guests safe. We’ve also added in some of the most common questions we do get asked.

How can I book my stay?

You can book directly here through our website or by contacting us.

We are still accepting cash payments for all bookings but highly recommend payment prior to arrival by logging into your customer account or calling 01406 426085 where we can take a secure payment.

If your stay is less than 40 days away from the day you book you will be offered the ability to pay your balance in full online or by telephone.

If your stay is over 40 days away from the day you book you will be offered the ability to pay a deposit or the full amount. You will then receive a balance due reminder for the remaining balance at least 35 days before your arrival and this balance must be paid at least 21 days before you arrive.

What happens if you need to close or I need to cancel due to another lockdown?

For any future local or national lockdowns caused by an increase in COVID-19 cases, guests will be offered a deposit refund or credit against a future booking should Rose & Crown Caravan and Camping have to close. 

Please see our COVID-19 Special Provisions for further information and conditions. 

What happens during my stay?
Arrival

At Rose & Crown Camping Site we want to keep everyone on our site safe, so please do not travel if you are feeling unwell or are displaying any symptoms of COVID-19. 

On arrival you should report to the Rose & Crown Bar and Restaurant, where a member of our team will greet you and direct you to your pitch or Static Caravan/Tourer. Keys for all our Static Caravans and Tourers will already be in the unit. 

Guests staying in our Static or Touring Caravans may check in from 2 pm.

During your stay

To help us all keep safe and secure we have erected prominent signage that helps remind guests to maintain social distancing guidelines. 

We have reduced the number of camping pitches available to ensure adequate distance between guests. 

All main doors to our shower and toilet facilities will be propped open to minimise the need to touch push plates and door handles, as well as keeping the area well ventilated. 

Our shower and toilet facilities will have an increased cleaning schedule to ensure that all facilities are disinfected regularly throughout the day. 

We have introduced new hand washing and sanitising stations outside our shower and toilet facilities to encourage guests to wash their hands before entering either facility. 

All our team members will be wearing uniform to enable guests to identify our team and report any problems throughout their stay. 

Across our site there will be additional hand sanitiser zones and we encourage all guests to make use of before and after using our facilities including the children’s playground and outdoor gymnasium.

Please see our Camping Site Rules.

Departure

We hope you have had an enjoyable stay at Rose & Crown Camping Site.

Guests who are camping or have brought tourers, campervans, motorhomes or trailer tents are free to leave as soon as they are ready.

Guests staying in our Static or Touring Caravans should leave the keys in their accommodation in visible place such as the kitchen or dining table. You must vacate by 10 am on the day of departure.

All guests should ensure their pitch or accomodation are clean and tidy before they leave.

Is the Rose & Crown Bar & Restaurant open?

Yes, our Bar & Restaurant are both open from 9:30 am till 10 pm every day. Meals are served from 9 am until last orders at 8 pm. Last orders for refreshments is at 9:30 pm.

  • Breakfast 9 am – 11 am
  • Lunch & Dinner 12 pm – 8 pm
  • Lighter Bites/ Bar Snacks 12 pm – 8 pm

All seating has been appropriately spaced inside the Rose & Crown and across the patio spaces. All guests wishing to dine or drink within the Rose & Crown must remain seated, other than visiting the toilets, and our team will take your order at your table.

We are still accepting cash payments but highly recommend using payment cards where possible to purchase your food and refreshments.

All used glasses will be collected and cleaned by our team periodically and after you leave. 

All our menus will be laminated and disinfected between uses. 

We will be operating an increased cleaning schedule across the Bar and Restaurant and Patio.

Our Games Room and the pool table in our Rear Bar will not be open. 

What social distancing measures are you putting in place?

Rose & Crown Camping is situated on a large 6 acre site that provides ample space to facilitate social distancing. In addition we have reduced the number of pitches available for booking to enable guests to be spaced out across our site.

All seating inside Rose & Crown and across our patio spaces have been appropriately spaced out and all guests must remain seated inside, other than visiting the toilets.

We have erected prominent signage to remind guests to keep their distance from others outside of their household.

What are you doing to increase hygiene on site?

We have increased the frequency of cleaning across our site to ensure that all facilities and our accommodation are regularly disinfected between use.

We’ve install hand washing and sanitising facilities across our facilities to encourage regular hand washing and sanitising.

All used glasses, plates and crockery will be collected and cleaned by our team periodically during your visit and after you leave.

Menus will be laminated and disinfected between use.

All main doors to our Shower and Toilet facilities will be propped open to minimise the need to touch push plates and door handles.

Tell me about NHS Track and Trace

Throughout the Rose & Crown Bar & Restaurant we have set up dedicated check in points for NHS Track and Trace in the form of a clear poster with a QR Code. Guests over the age of 17 must check in by scanning the QR code using the NHS COVID-19 app available on Apple App Store and Google Play Store.

What facilities will be open?

For guest at Rose & Crown Camping Site our Shower and Toilet facilities, chemical disposal point and washing up point will be open for use.

For guests to Rose & Crown Bar & Restaurant, both the bar and restaurant will be open but we will be increasing the amount of outside catering such as BBQ available to encourage guests to use our outside covered patio instead of the limited space we have inside.

Our Children’s Playground and Outdoor Gymnasium will be open.

Our Games Room will remain closed for the foreseeable future.

Will the Swimming Pool and Hot Tub be open?

Our swimming pool and hot tub are both open to all guests from 10 am. We are only allowing a limited number of people into the swimming pool at any time to maintain social distancing. Please be respectful of other guests and should another group be waiting please vacate the swimming pool if you have been in for a long time.

Our Hot Tub remains adults only.

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