COVID Safety

THE SAFETY AND WELL-BEING OF OUR TEAM AND GUESTS IS OUR TOP PRIORITY

Rose & Crown Camping Site and Bar & Restaurant will be reopening for outdoor dining and self-contained accommodation from 12th April 2021. Facilities reopening include: reception, washing up facilities, public toilets, water and waste disposal points. Our indoor restaurant seating and games room will remain closed until at least 17th May 2021.

Our bar and restaurant will be open from 11am on 12th April 2021 serving food and drinks from our recent refurbished outdoor patio areas. No reservation is necessary, but bring your coats as the British weather will be as unpredictable as always. 85” TV coming soon showing Sky Sports & BT Sports for all major sporting events. Online food and drink ordering system available here.

Our outdoor swimming pool will be open from 12th April 2021 for pre-booked 30 minutes time slots for up to 6 people or 2 households, however social distancing must be observed.

Our shower facilities will be open from 12th April 2021 for use by our campsite guests and users of the swimming pool. Use of the shower facilities will be strictly to one household group at a time. A key can be obtained from the bar for a £10.00 refundable deposit.

We are able to provide accommodation for key workers who require accommodation to work in the area on a limited basis.

Things may be a little unusual for the time being and as a business it has required us to introduce numerous changes to how we operate in order for guests to visit and enjoy their stay safely. 

It is mandatory to wear a face covering when entering any indoor areas on site.

We ask all our guests to be respectful of others and keep their distance when they visit us.

We’ve installed hand washing and sanitising facilities across our site to encourage regular hand washing and sanitising.

We’re encouraging contactless payments to avoid handling cash. The contactless limit for card payments has been increased to £45. You can use Apple and Google Pay too.
Cash is still accepted.

From 12th April 2021 groups from the same household or support bubble may stay together in self-contained accommodation.

Our indoor restaurant seating and games room will remain closed until at least 17th May 2021.


Frequently Asked Questions

We have put this handy FAQ together which should explain how our changes affect your visit and stay at Rose & Crown. These changes ensure we can meet the current advice from the UK Government to keep our team and guests safe. We’ve also added in some of the most common questions we do get asked.

How can I book my stay?

Rose & Crown Camping Site is reopening from 12th April 2021 for self-contained accommodation.

Please call 01406 426085 to discuss accommodation for key workers, that require accommodation in order to work in the area.

What happens if you need to close or I need to cancel due to another lockdown?

For any future local or national lockdowns caused by an increase in COVID-19 cases, guests will be offered a deposit refund or credit against a future booking should Rose & Crown Caravan and Camping have to close. 

Please see our COVID-19 Special Provisions in our Terms and Conditions for further information and conditions. 

What happens during my stay?
Arrival

At Rose & Crown Camping Site we want to keep everyone on our site safe, so please do not travel if you are feeling unwell or are displaying any symptoms of COVID-19. 

On arrival you should report to the Rose & Crown Bar and Restaurant, where a member of our team will greet you and direct you to your pitch or Static Caravan/Tourer. Keys for all our Static Caravans and Tourers will already be in the unit. 

Guests staying in our Static or Touring Caravans may check in from 2 pm.

You must pay a refundable deposit for an access card in order to be able to drive one vehicle up to your pitch or hired accommodation.

During your stay

To help us all keep safe and secure we have erected prominent signage that helps remind guests to maintain social distancing guidelines. 

We have reduced the number of camping pitches available to ensure adequate distance between guests. 

Our shower facilities are open for use by our campsite guests and users of the swimming pool. Use of the shower facilities will be strictly to one household group at a time. A key can be obtained from the bar for a £10.00 refundable deposit.

All doors to our toilet facilities will be propped open to minimise the need to touch push plates and door handles, as well as keeping the area well ventilated. 

Our shower and toilet facilities will have an increased cleaning schedule to ensure that all facilities are disinfected regularly throughout the day. 

We have introduced new hand washing and sanitising stations outside our shower and toilet facilities to encourage guests to wash their hands before entering either facility. 

All our team members will be wearing uniform to enable guests to identify our team and report any problems throughout their stay. 

Across our site there will be additional hand sanitiser zones and we encourage all guests to make use of before and after using our facilities including the children’s playground and outdoor gymnasium.

Please see our Campsite Rules.

Departure

We hope you have had an enjoyable stay at Rose & Crown Camping Site.

Guests who are camping or have brought tourers, campervans, motorhomes or trailer tents are free to leave as soon as they are ready.

Guests staying in our Static or Touring Caravans should leave the keys in their accommodation in visible place such as the kitchen or dining table. You must vacate by 10 am on the day of departure.

All guests must ensure their pitch or accommodation are clean and tidy before they leave.

Please remember to return your site access card in order to receive your deposit back.

Is the Rose & Crown Bar & Restaurant open?

Rose & Crown Bar & Restaurant will be serving customers in our outdoor seating areas from 12th April 2021. Our indoor restaurant seating should be reopening from 17th May 2021.

What social distancing measures are you putting in place?

Rose & Crown Camping is situated on a large 6 acre site that provides ample space to facilitate social distancing. In addition we have reduced the number of pitches available for booking to enable guests to be spaced out across our site.

We have erected prominent signage to remind guests to keep their distance from others outside of their household.

Guests are reminded to follow Government guidance for meeting other households and social distancing. Where possible guests must try to limit their interaction with other households when using our facilities.

What are you doing to increase hygiene on site?

We have increased the frequency of cleaning across our site to ensure that all facilities and our accommodation are regularly disinfected between use.

We’ve install hand washing and sanitising facilities across our facilities to encourage regular hand washing and sanitising.

The doors to our toilet facilities will be propped open to minimise the need to touch push plates and door handles.

Tell me about NHS Track and Trace

Throughout the Rose & Crown Bar & Restaurant we have set up dedicated check in points for NHS Track and Trace in the form of a clear poster with a QR Code. Guests over the age of 17 must check in by scanning the QR code using the NHS COVID-19 app available on Apple App Store and Google Play Store.

What facilities will be open?

For guest at Rose & Crown Camping Site our shower and toilet facilities, chemical disposal point and washing up point will be open for use.

Rose & Crown Bar & Restaurant outdoor seating will be open from 12th April 2021.

Our Children’s Playground and Outdoor Gymnasium will be open from 12th April 2021.

Our games room and indoor restaurant seating will remain closed until at least 17th May 2021.

Will the Swimming Pool and Hot Tub be open?

Our swimming pool and hot tub will be open from 12th April 2021 for pre-booked 30 minutes time slots for up to 6 people or 2 households, however social distancing must be observed.

Icons made by Freepik from www.flaticon.com